Forever Young Information

Canada's Adult Lifestyle Publication

Scam Proof: Be on guard online

With aging populations becoming more mobile-friendly, Canadians aged 65 and older represent the fastest growing group of Internet users.

According to Public Safety Canada, Internet users in this age bracket do not always take precautionary steps to stay safe online. Whether due to perceived accumulated wealth, or the notion that seniors are less likely to report crimes due to fear of embarrassment, they are often targeted by scammers. 

A new survey by Home Instead, a provider of in-home care services to seniors, found that 64 per cent of Canadian seniors have been the victim or target of at least one common online scam or hack. In addition, more than 39 per cent of seniors reported that someone had tried to scam them online, and 29 per cent of surveyed seniors have mistakenly downloaded a computer virus.

Mark Matz, director of policy and issues management with the National Cyber Security Directorate at Public Safety Canada, explains that encouraging seniors to safeguard themselves online can go a long way in protecting sensitive identity and financial information. “Protecting yourself online is all about planning ahead. Seniors may never encounter a security breach online, but it’s crucial to take the appropriate steps to ensure they don’t become a target,” said Matz.

To help seniors understand the risks online and take steps to protect themselves, the Home Instead Senior Care network collaborated with Public Safety Canada to launch Protect Seniors Online, a new public education program that offers free resources and tips to help seniors understand how scammers operate. The program also helps seniors to familiarize themselves with the most common senior scams and take proactive steps to help protect sensitive information. The resources include an online quiz testing one’s ability to spot an online scam and to test seniors’ cyber security knowledge. 

“For seniors, this is a time in their lives when they should be able to rest assured, trusting that their life’s earnings are protected,” said Colin Macdonald of the home instead senior care office serving Toronto east. “Unfortunately, we know there are people who violate this trust. That is why we are committed to helping seniors empower themselves by understanding the ways they are at risk online and practicing good cyber security habits to protect their information and reduce their chances of being scammed.”

Research shows many seniors are going online – and putting themselves at risk. According to Home Instead’s survey, 96 per cent of aging adults use the Internet at least once a week. They most commonly use the Internet for e-mail, with 93 per cent of seniors doing so weekly. Seniors also use the Internet to manage finances, with 41 per cent banking online and 21 per cent paying bills online. Seniors are also active on social media, with 52 per cent using Facebook or Twitter at least once a week. All that time online – coupled with what scammers view as perceived financial security and a trusting nature – can make seniors a primary target for scammers. 

Seniors are encouaged to take the following precautions, compiled by Public Safety Canada’s Get Cyber Safe campaign, the Stop Think and Connect campaign and the Home Instead Senior Care network, to protect themselves online:

1. Create passwords and make them strong. Lock all internet-enabled devices, including computers, tablets and smartphones, with secure passwords – at least 8-12 characters long and a mix of letters, numbers and symbols.

2. Secure access to accounts, with twostep verifi cation. Many online services, including apps and websites, offer free options to help protect personal information. Learn more at www.lockdownyourlogin. com.

3. Think before you act. E-mails or messages that create a sense of urgency – like a problem with a bank account or taxes – are likely a scam. Reach out to companies by phone to determine if emails are legitimate.

4. When in doubt, throw it out. If an email looks unusual, delete it. Clicking on links in email is often how scammers access personal information. Turn on spam filters to filter suspicious messages.

5. Share with care. Be aware of what you share publicly on social media and adjust privacy settings to limit who can see your information.

6. Use security software. Including updated anti-virus and anti-spyware software.

7. Safety Settings. Adjust browser safety settings for optimum security.

8. Firewall Security. Use your computer’s default fi rewall security protection on your computer. 9. Log out. Log out of apps and websites when you’re finished using them. Leaving them open on your computer or smartphone could make you vulnerable to security and privacy risks.

10. Consider support. Seniors who live alone or spend a lot of time by themselves may want to consider a trusted source, such as adult family members, computersavvy grandchildren, or professional caregivers, to serve as a second set of eyes and ears when conducting activities online.

“Our hope is that by highlighting the ways scammers can gather sensitive information or hack technology, and providing seniors with cyber security solutions aging adults can implement themselves, we can help ensure their personal information, financial security and independence stay protected,” explains Macdonald.

Seniors can test their cyber security skills using the “Can You Spot an Online Scam?” and can view other program resources and tips at

Alternatively, a local Home Instead Senior Care office can be contacted for additional resources and to learn how their professional CareGivers may be able to assist. Find an office near you by visiting


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