Conditions for account freezing and account dormancy under XM and how to lift it.

In this article.XMThis section explains the causes and remedies for account freezing and account dormancy in

Causes of dormant and frozen accounts under XM.

XM accounts are dormant or frozen in most cases [because the account has been left unattended for 90 days without making a deposit or trading].

If the account is left without any deposits OR trades for a total of 180 days, the XM account will go through dormancy [frozen].Yes.

$5 per month ( ~550) is automatically deducted from the account balance.

How to reinstate (deactivate) frozen and dormant accounts in XM.

Deposit, trade and withdraw funds to revive

Even if an account becomes dormant, it will not be frozen as long as there is a balance in the account, but there is a monthly account maintenance fee of USD 5 per account.

If your XM account becomes [dormant], you can reinstate your account by making a new [deposit, trade or withdrawal].

If the account balance is reduced to zero, it will revert back to an active account if you make one or more [deposits] within 90 days.

If you move funds, even if it is only a penny, the account will be released from dormancy.

XM (XMTrading) depositsWithdrawalsFor more information on how to do this, see the following article.

XM (XMTrading) deposit methods

XM Textbooks.

Summary of XM FX (XMTrading) deposit method recommendations | XM textbooks This article explains how to deposit money into XM (XMTrading). XM deposit methods, deposit fees, and deposit arrival times How to make a deposit with XM Access the XM login page Log in to XM's ...

XM (XMTrading).paymentMethod.

XM Textbooks.

Summary of XM (XM trading) withdrawal methods | XM textbooks This article explains how to withdraw money from XM (XM trading). How to withdraw money from XM (XM trading) Access the XM login page Access the XM login page. ...

Open and re-register a new XM account

If your XM account is frozen, the only way to get access to your XM account again is to open a new account.

For more information on how to open an account with XM, see the following article.

XM Textbooks.

How to open an account with XM, step-by-step instructions in Japanese [with images] | XM Textbooks This article explains how to open a new account account at XM and the procedure with images & in Japanese. How to open a new account at XM and instructions in Japanese [with images] XM's new member registration pe...

Note that it is not possible to get the account opening bonus of 3,000 yen again.

Notes on XM account freezing and account dormancy

Bonuses and XMP disappear when the account becomes dormant.

The first thing to note is that if the account becomes dormant, the bonus/XMP will be lost!

If no deposits or transactions are made for 90 days, the account is treated as [dormant account].

When you become a [dormant account], the bonuses reflected in your account and the XM points awarded for the number of trading days will also be reset to zero.

Note that if you leave the bonuses you receive in your account, they will disappear.

Re-registering after an account has been frozen does not entitle you to a bonus.

If the account becomes a frozen account, the only way to trade with XM is to open a new real account.

Please note that you will not receive the account opening bonus of JPY 3,000 if you re-register with XM at this time.

Frozen accounts cannot be closed or deleted or closed.

Once an account has been frozen, it cannot be cancelled or deleted later.

So, as far as frozen accounts are concerned, there is no problem in leaving them as they are.

Dormant accounts can be logged in and withdrawn.

XM accounts are deactivated in the order [Dormant -> Frozen], but it is still possible to log in and make withdrawals with a dormant account status.

Simply logging into a dormant account does not constitute revival.

If you want to withdraw from a dormant account, either make an additional deposit or trade once with the smallest lot you can find!

XM can earn too much money and not have their accounts frozen.

Withdrawals in the millions from XM do not result in accounts being frozen.

In 99%'s case, there were problems on the trader's side and the account was frozen or the withdrawal was refused.

You can rest assured that XM will never unreasonably freeze your account or refuse to withdraw money!

summary

This article explained the causes of account freezing and account dormancy under XM and how to deal with it.