Summary of how to contact XM Japanese customer support

In this article.XM Japanese language supportThis section explains how to contact the

How to contact XM Japanese Customer Support

For Japanese-language live chat

Support for XMand access the [.Select [Japanese live chat support].

Click [Enter].

Select [Japanese Live Chat Support] and the [Live Chat Window] will appear at the bottom of the screen.

Click [Enter].

Entering contact details in the live chat window

Enter contact details.

If enquiring in Japanese, select Japanese for [Language].

When you have completed all fields, click [Start chat].

When you have completed all fields, click Start chat.

[Click on 'Start chat' and if you are happy with the information you have entered, you will be connected with an operator.

When you connect with an XM support representative, you will see the following screen and can initiate a chat.

How to contact email support

Access the XM login page.

XM login pageAccess to.

Enter [MT4 (or 5) account number] and [password] and click[login].Click on

Enter [MT4 (or 5) account number] and [password] and click[login].Click on.

Once you have logged in to the member's page, click [Support] at the top of the screen.

Once you have logged in to the member page, click on Support at the top of the screen.

Fill in each field on the enquiry form.

Here, you can fill in each field on the enquiry form.

Check carefully that the information you have entered is correct and click Submit request.

[When you click on 'Send request', the message 'Request has been sent' is displayed.

At the same time, an email is sent to the address registered with XM informing you that your query to XM Support has been accepted.

How to contact us by regular email

If you do not yet hold an XM Real account, the contact form is not available.

In this case, send an email to the XM Japanese language support email address as you would normally do.

For XM telephone support

In conclusion, XM's telephone support is not recommended.

That said, XM's telephone support is based on a call-back system.

The user gives the phone number and desired call time to the support and waits for a call from the XM side.With XM, you are not guaranteed a phone call, and most are supported by email.When XM decides a call is necessary, there is a callback.

Reputation of XM Support

The Japanese-language support system is also quite good, and all chats and emails are handled by Japanese staff.

XM has 17 dedicated Japanese staff, so you can use the service as if you were using a domestic forex broker.

Indeed, many traders give high marks to XM's support system.

XM support already replied to my email.
So fast! You're so sweet!

1/2 6:59 pm. Good night, workers.

— 𝕊𝕒𝕣𝕒𝕙𝕏🕊 (@sarah_asia) 1 January 2018

I opened an account with XM in January 2020. The support is very attentive and the opening is devilishly fast - I was able to open my account in one day.

- (Nyanko) Prayer trader (@miku141449) January 5, 2020

XM Customer Support opening hours

The XMTrading (XM) Support Desk is open 24 hours a day, Monday to Friday, Japan time. Questions received on Saturdays, Sundays and public holidays will be answered on the next working day. Enquiries are answered within 24 hours on weekdays.

The Japanese live chat opening hours are as follows.
（9:00 am - 9:00 pm (Mon - Fri) (Japan time, excluding public holidays)

summary

This article explained how to contact XM Japanese language support.