What to do when XM's MT4 shows no connection and you cannot log in.

In this article.XMThis section explains what to do when the MT4 of the MT4 is showing as a disconnected line and you cannot log in.

When XM MT4 shows no connection and you cannot log in.

[Line disconnected!!!]. and you often find that you cannot log in.

The number one reason for not being able to log in is said to be disconnection.

If the disconnection is left for a while, the message [Invalid account] will appear, which is caused by the same reason.

If the message [line disconnected] is displayed, it is possible that [login name or password or server name is incorrect].

If the connection status is not displayed

If the connection status is not displayed in the bottom right-hand corner of the screen, select [View] under [Menu] and click [Status bar] to display it.

XM MT4 causes and remedies for line failure.

The reason for the [line disconnected] message is often that [login ID, password or server name is incorrect and you cannot log in].

If you do not know your login ID or server name

For information on how to check the name of the XM MT4 server if you do not know it, see the following article.

XM Textbooks.

How to check if you forgot or don't know the MT4 server name for XM | XM textbooks This article explains how to check if you have forgotten / do not know the name of your XM server. How to check if you have forgotten the name of your XM server / don't know the name of your server ...

If you no longer know your XM ID and don't know the name of your serverSupport for XMIt is recommended to contact the

Support for XMand access the [.Select [Japanese live chat support].

Live chat is a highly recommended method of enquiry as it is immediately responded to and resolved during office hours.

For information on how to contact XM Japanese language support, see the following article.

XM Textbooks.

Summary of how to contact XM Japanese customer support | XM Textbooks This article explains how to contact XM Japanese language support. How to contact XM Japanese customer support For Japanese-language live chat XM support...

If you do not know your password

Access the XM login page.

XM login pageAccess to.

[Forgot your password?] Click on

Click [Forgot your password?] below the password entry field on the member page access screen.

Enter your MT4/MT5 ID and the email address you registered when you opened your account and click the [Submit] button.

Enter your MT4/MT5 ID and the email address you registered when opening your account and click the Submit button.

Enter your MT4/MT5 ID and registered email address and [Submit].

XM will then contact you and issue you with a [temporary password].

For information on how to reissue your XM password if you forget it, see the following article.

XM Textbooks.

How to reissue a forgotten XM password | XM textbooks This article explains how to reissue your XM password if you forget it. How to reissue your XM password if you forget it Access the XM login page XM login ...

If MT4 is an older and outdated version

If MT4 is an older version, old and unsupported, you may not be able to connect to the server and [the line may be down].

Select MT4 menu [Help] and click [About].

The MT4 version of XM is displayed.

MT4 is still being updated and will automatically be upgraded if it is launched from time to time, but older MT4s that have not been launched in a while may have a much older version.

If it is not the latest version, it is advisable to download a new XM MT4 and reinstall the latest version.

XM server connection is unstable

Server problems on the XM side may result in a temporary connection interruption.

If [n/a] is still displayed after performing a rescan of the server by right-clicking on the bottom right-hand corner, the line is disconnected due to server trouble.

In this case, the problem is on the XM side, so wait a while and try logging in again.

summary

This article explains what to do when XM's MT4 shows a connection failure and you cannot log in.