In this article.XMThis section explains what to do if a deposit is not reflected in the
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XM deposit reflection times
XM is reflected at different times depending on the deposit method.
The account reflection time for each deposit method.
domestic bank transfer |
Within 1 hour (only during bank opening hours) |
Visa (USA) |
immediate |
JCB |
immediate |
bitwallet |
Immediate - within minutes |
BXONE |
Immediate - within minutes |
STICPAY. |
Immediate - within minutes |
Basically, credit cards, debit cards and e-wallets are reflected immediately. However, care must be taken in the case of bank transfers using domestic bank transfers.
Generally, the account is reflected within an hour, but in some cases it may take longer to be reflected.
One caveat is bank opening hours. The hours between 3pm and 9am are outside bank opening hours.
If you make a deposit outside these opening hours, the funds will not be reflected in your account until around 9am the following morning. Therefore, if you want your funds to be reflected on the same day, do so during bank opening hours.
Why deposits are not reflected on XM and what to do about it
If a deposit is not reflected by XM, the causes are as follows.
- Just a delayed reflection.
- Deposited in a separate account.
- XM Maintenance.
This is explained in turn.
Just a delayed reflection.
The time it takes to be reflected depends on the deposit method. If a deposit is made but is not reflected, it may just be that it is taking a long time to reflect.
The account reflection time for each deposit method.
domestic bank transfer |
Within 1 hour (only during bank opening hours) |
Visa (USA) |
immediate |
JCB |
immediate |
bitwallet |
Immediate - within minutes |
BXONE |
Immediate - within minutes |
STICPAY. |
Immediate - within minutes |
Basically, credit cards, debit cards and e-wallets are reflected immediately. However, care must be taken in the case of bank transfers using domestic bank transfers.
Generally, the account is reflected within an hour, but in some cases it may take longer to be reflected.
One caveat is bank opening hours. The hours between 3pm and 9am are outside bank opening hours.
If you make a deposit outside these opening hours, the funds will not be reflected in your account until around 9am the following morning. Therefore, if you want your funds to be reflected on the same day, do so during bank opening hours.
Deposited in a separate account.
If you receive an email from XM saying that your deposit has been successfully processed, but the funds are not reflected in your account, the funds may have been deposited into a different account.
In particular, if you have more than one account with XM, you may have the wrong account.
This means that the account where the deposit was processed and the account where the payment was confirmed may be different. Check the account where you made the deposit again.
If funds have been deposited into different accounts by mistake, transfer the funds by means of a fund transfer.
Note that funds can only be transferred to an account in the same name that has been activated and that the transfer of funds to a third party is prohibited.
For information on how to transfer funds between XM accounts, see the following article.
XM Maintenance.
Maintenance of the XM membership page may not be announced in advance.
If maintenance is carried out immediately after the deposit procedure (deposit processing) has been completed, the deposit may not be completed immediately.
For more information on the maintenance of XM (XMTrading), see the following article.
Contact support if the problem is not resolved.
If you are unable to deposit money into your XM account, or if your account is not reflected, and you are having difficulty resolving the issue, you should contact XM support.
XM's support desk has many Japanese staff and can be contacted in Japanese. Japanese-language support can be accessed via email and live chat.
For information on how to contact XM Japanese customer support, see the following article.
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Click here for the official XM website.
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Key points for smooth deposits and withdrawals of XM
Domestic bank transfers are recommended for smooth deposits at XM.
Domestic bank transfers are available for profitable withdrawals, so you can withdraw more than the amount of your deposit when you make a withdrawal.
This means that it is very convenient to be able to withdraw funds without restrictions, even after increasing funds with XM.
In contrast, in the case of credit card withdrawals You can only withdraw up to the amount of your deposit.。For amounts exceeding the deposit amount, it is necessary to use a separate domestic bank transfer, in which case it is smoother to use domestic bank transfers from the outset.
Recommended banks for withdrawing money under XM.
See the article below for recommended banks for withdrawing money at XM.
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Click here for the official XM website.
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summary
This article explained what to do if a deposit is not reflected in XM.
XMwellCompletely free demo account versionis available, so you can try it out risk-free.
Also, XM is giving away a $30 trading bonus to anyone who opens a new account!For more information, visit the official website atPlease check from the following links.
↓arrow (mark or symbol)
Click here for the official XM website.
*Now we're giving away a $30 bonus!