Causes and remedies if you cannot log in to XM's My Page (member page).

In this article.XMThis section explains the causes and remedies for cases where you cannot log in to My Page (member page) of the

Causes and remedies if you cannot log in to XM's My Page (member page).

Incorrect MT4/MT5 ID

If the MT4/MT5 ID entered is incorrect, you will naturally not be able to log in.

If you have forgotten your MT4/MT5 ID, look back at your [Welcome to XMTrading] email.

If you have lost your email, please contact XM Support.

For more information on XM Japanese customer support, see the following article.

XM Textbooks.

Summary of how to contact XM Japanese customer support | XM Textbooks This article explains how to contact XM Japanese language support. How to contact XM Japanese customer support For Japanese-language live chat XM support...

If you have forgotten your password

If you have forgotten your password, the only way is to reissue it.

Only passwords are not mentioned in the emails due to security issues and because support does not respond to them.

For information on how to reissue your XM password if you forget it, see the following article.

https://foreveryoungnews.com/how-to-reissue-a-forgotten-xm-password

If you have only opened a demo account

Only those who have opened a 'real account' can log in to the XM members' page.

If you only open a demo account, you will not be able to log in to the member's page.

If you have only opened a demo account, please refer to the following article to open a real account.

XM Textbooks.

How to open an account with XM, step-by-step instructions in Japanese [with images] | XM Textbooks This article explains how to open a new account account at XM and the procedure with images & in Japanese. How to open a new account at XM and instructions in Japanese [with images] XM's new member registration pe...

When maintenance is being carried out

1Logging in is not possible during the period when TP3T is carrying out maintenance.

The text [Maintenance mode] is displayed, so it is easy to understand the situation in this case as well.

In most cases, the scheduled end of maintenance will also be displayed, so please try logging in again after that time.

If the account is frozen

Under XM, accounts are frozen after 90 days with a "zero account balance".

If you try to log in while your account is frozen, the above screen will appear and you will not be able to log in.

For more information on what happens when an account is dormant or frozen and what to do about it, see the following article.

 https://foreveryoungnews.com/causes-and-remedies-for-account-freeze-and-account-dormancy-at-xm

summary

This article explains the causes and solutions to the problem of not being able to log in to XM's My Page (member's page).